In today’s time, you must have heard a lot about e-commerce and e-business. Most people are confused about whether ecommerce and e-business are the same or different.
In today’s blog post, I am going to tell you about e commerce vs e business.
In this post you will know what is the difference between these two, mode of transaction, focus, scope, integration, business model, customer interaction, technology usage, operational reach.
First of all, I will tell you the definition of ecommerce and e-business, after that I will tell you about other topics, let’s start.
Definition based on nature of transaction:
Definition of e-commerce: E-commerce is a business process in which goods and services are bought and sold.
It involves online transactions, where customers purchase products or services directly from businesses. Through a dedicated e-commerce platform or website more ecommerce info.
Examples – Top e-commerce platforms Amazon, Flipkart, Uber, PayPal etc.
E-Business Definition: E-Business is also a business process, it includes all types of businesses.
When organizations providing goods and services use digital and electronic mediums to provide better convenience to their customers and to improve and manage their business processes, it is called E-Business.
Examples – Online Banking, Customer Relationship Management (CRM) Software, Online Marketing and Advertising etc.
Based on Focus:-
E-commerce: The focus of ecommerce is primarily to facilitate transactions between buyers and sellers on online platforms.
Its aim is to provide customers with a better shopping experience by ensuring secure payments, efficient order processing and better delivery services.
Ecommerce platforms prioritize user-friendly interfaces, attractive product displays, and personalized recommendations to enhance customers shopping experience.
E-business: E-business mainly focuses on digital technology. Its aim is to improve processes within the business, improve customer interaction, create new business models and use technology in their business.
E-business emphasizes leveraging and using technology to change the way entire businesses work.
Based on Scope of E Commerce vs E Business:
E-commerce: The scope of ecommerce usually revolves around online selling and buying of brands and services.
Ecommerce includes digital marketplaces, online retail stores, and virtual stores where customers according to catalogs can order and make payments.
Ecommerce platforms take into account and cater to the needs and preferences of their target audience.
E-business: E business vs ecommerce has a very big scope in which different types of digital technologies are used in different types of business systems.
This includes online marketing strategies, customer relationship management systems, supply chain management solutions, inventory management systems, and more.
The purpose of e-business is to promote growth, digitalize business, boost customer satisfaction, and make your business customer-friendly.
Based on Integration:
E-commerce: Ecommerce platforms focus on improving the convenience of transactions between buyers and sellers.
These platforms facilitate order fulfillment and delivery on time, and hassle-free payments.
E-business: E-business involves using digital technology in different ways across multiple departments and functions in one or more organizations.
It focuses on creating a right kind of digital technology system. For example, using digital marketing automation tools to enhance personal communications, target campaigns and build better relationships with customers.
Based on Business Models
E-commerce: The eCommerce business model generally focuses on retailing customers.
If you want, you can use the B2C model, where you can sell your products and services to your end consumer.
As an alternative, you can also choose B2B model, which caters to the needs of other businesses by providing products or services exclusively through online marketplaces.
E-business: Apart from online retailing, e-business also includes many other business models.
This includes B2C and B2B models like ecommerce and other business-to-government (B2G), business-to-employee (B2E) and even peer-to-peer (P2P) models.
It focuses on leveraging and leveraging digital technologies to increase revenues and enhance strategic partnerships.
Based on Customer Interaction
E-commerce: Customer interaction in ecommerce revolves around purchasing.
Ecommerce platforms provide a variety of features to enhance the customer experience. Which also increases customer trust in the product and services.
Through these platforms, products are available as per customer demand, customer feedback ratings,
customer support channels like live chat or email etc. which are able to solve customer problems immediately.
E-business: E-business entails full lifecycle contact with all customers. It also includes the process of negotiation before and after buying and selling.
It leverages technology to create personalized marketing campaigns, create customer loyalty programs, and gather customer feedback to continually improve products and services.
Based on Technology Usage
E-commerce: E-business vs Ecommerce relies heavily on technology to facilitate online transactions, be it SSL encryption for security, secure payment gateways, product catalogs, etc.
E-business: E-businesses use technology to run and improve their business, but their completeness does not depend on technology.
E businesses are used (CRM) systems, marketing automation tools, data analytics platforms, supply chain management software, etc and more
Based on Operational Reach
E-commerce: E-commerce businesses do not need physical stores to run their business.
These businesses are able to do business all over the world due to online transactions, due to which these businesses are able to reach their products and services to more people.
E-business: E-businesses also maintain their presence in the digital world.
Through digital marketing, digital platforms, social media and mobile applications to connect with customers and increase market reach and have a strong position over physical stores.
